TY - BOOK AU - Kotler,Philip AU - Bloom,Paul N. AU - Hayes,Thomas J. TI - Marketing professional services: forward-thinking strategies for boosting your business, your image, and your profits SN - 073520179X AV - HD8038.A1 K67 2002 U1 - 658.8 22 PY - 2002/// CY - Paramus, NJ PB - Prentice Hall KW - Professions KW - Marketing KW - sears N1 - Includes bibliographical references and index; Adult; Follett Library Resources N2 - Addresses the unique problems of professional services marketing, describes twelve keys to the effective marketing of professional services, and discusses quality service, marketing information, planning and organization, pricing, online marketing, and other topics ER -