The power of a positive no : how to say no and still get to yes /
Positive no
William Ury.
- Bantam trade pbk. ed.
- New York : Bantam Books, 2008, c2007.
- xii, 257 p. : ill ; 22 cm.
Includes bibliographical references and index.
Library Journal Starred. Publisher's Weekly.
Describes the art of the "Positive No," a three-step method for saying "no" to people at work, home, and in the community without destroying relationships.